Our Commitment to Privacy

At NatureCity, LLC, we are committed to protecting your privacy. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect
In order to provide the services you request, we ask you for certain kinds of personal information. When you sign up with us, visit our web site, send us an e-mail, or place an order, you provide us with certain personally identifiable information, such as your name, e-mail address, postal address, phone number and credit or debit card number. In addition to this information, we also maintain a record of your purchases from NatureCity®. On occasion, we may combine information you provide with other demographic information available to us.

In addition, for each visitor to the web site, our web server automatically collects the following non-personally identifiable information: your Internet service provider's address, the referring URL, and information on the pages you access on our site.

The Way We Use Information
When we take an order on the phone or when you make a purchase online, we use your information to process your order, answer questions you may have, mail catalogs to you, and provide you with periodic e-mails and mailings about our merchandise and promotions. From time to time we may also send you e-mail offers on behalf of marketing partners whose products and/or services we think may be of interest to you.

We also gather online information about your purchases and shopping activities to improve the content of our web site, to enhance your online shopping experience, and to use in future marketing and promotional activities.

Our Commitment to Secure Ordering
NatureCity, LLC uses Secured Sockets Layer (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts and scrambles your personal data (including your name, delivery and e-mail addresses and credit card number) before it is sent.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left or right corner of your browser, or to the right of the location bar in newer browsers. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active. To double-check for security, look at the location line or your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Some browser versions and some firewalls do not permit communication through a secure server like the ones we use. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-800-593-2563.

Our use of Cookies
NatureCity, LLC regularly uses cookies (and other similar tracking technologies) to help us keep track of your order as you visit on our site. Cookies are bits of information that are automatically stored on your computer to recognize your preferences. Cookies stay on your computer unless erased.

From time to time, we may use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we may use web beacons and cookies provided by our marketing company on this web site. The type of information we may collect includes the areas of the web site visited and information about transactions made. By supplementing our records, this information helps us learn what kinds of customers our site attracts, which of our products most interest our customers, and what kinds of offers our customers like to see. We may also use the data collected by a marketing company to conduct specialized marketing programs.

You have the option to refuse cookies altogether by turning them off in your browser.

Information Shared with Third Parties
In some instances, we use third party companies to provide services for us, including assistance in maintaining and managing customer information, providing customer and Internet services, taking and fulfilling orders, and communicating effectively with our clients. Some of these vendors are given access to information you provide to us and may use cookies on our behalf. Except as disclosed in this Policy, NatureCity® does not authorize such third parties to make use of personally identifiable information other than to provide us with these services.

We use third-party service providers to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process.

Your Consent
By using our Website, you consent to the collection and use of this information by NatureCity, LLC. If we decide to change our privacy policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

In Summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at NatureCity, LLC possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Tell Us What You Think
NatureCity, LLC welcomes your questions and comments about privacy. Please use the form on the contact us page to email us.