Shipping & Return Policy

How We Ship to You – Our U.S. Shipping Policy

   Shipping Method
   Cost
Continental US, Alaska, Hawaii & US Territories $7.95 Flat Rate Shipping on all Domestic orders under $69
(excludes wholesale orders)
NatureCity Gold and Silver Members
FREE Domestic Shipping on all orders over $69
(excludes wholesale orders)
NatureCity Platinum Members
FREE Domestic Shipping on all orders!
(excludes wholesale orders)


  • Upon receipt of your order all items will be carefully packed and shipped  in 1 to 2 business days.

  • Please allow 3-5 business days for your package to arrive. Some zip codes may take longer.

  • Orders received before 1pm EST on non-holiday weekdays will be shipped out the same day. Orders received after that time will be shipped the following business day.

  • All shipments receive a tracking number, which is automatically emailed to you (provided we have a valid email address for you) when your package leaves our fulfillment center.

  • Questions? we are here to help – call us at 800-593-2563 or email us at customerservice@naturecity.com

Return Policy

Our 100% Satisfaction Guarantee – Returns Made Simple

At NatureCity, your happiness means everything to us. Every purchase is backed by our 100% Satisfaction Guarantee. If you’re not completely convinced your NatureCity product has improved your life, simply return your most recent order within 365 days of purchase for a full refund of the purchase price. It’s that easy.

How to Return a Product

  • Call us first at 1-800-593-2563 to get a Return Merchandise Authorization (RMA) number.

  • Write the RMA number clearly on the outside of your return package.

  • Refunds will be issued using the same payment method you used to make your purchase.

  • You’re responsible for your own return shipping costs (shipping fees are non-refundable).

  • For your protection, we recommend using a carrier that provides a tracking number.

    Refund Timeline

    • It can take some time for your refund to officially post depending on your bank or credit card company
    • If you’ve checked your bank and credit card accounts and still haven’t received your refund, please reach out to us at 800-593-2563 or customerservice@naturecity.com

Important Return Notes

  • Refunds are only accepted for products purchased directly from NatureCity.
  • A refund cannot be issued for the same product more than once (unless the subsequent purchase is for a newer version of the product).
  • Cancellations can only be accepted prior to shipment.

 

Return your package to:
NatureCity, LLC
Returns Department
 900 Broken Sound Parkway NW, Suite 380
Boca Raton, FL 33487
1-800-593-2563