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Introducing the NatureCity Rewards Club - A New Way for You to Save!
Introducing the NatureCity Rewards Club - A New Way for You to Save!

FAQ

  • What payment methods do you accept?
  • Can I place an order without creating an account?
  • What is the NatureCity Rewards Club?
  • Where is my order confirmation?
  • How do I return an item?
  • How do I sign up for the NatureCity Rewards Club?
  • Why has my order been canceled?
  • How does the NatureCity Rewards Club program work?
  • I already have an account. Do I need to create a new one to earn rewards?
  • Where can I find all my rewards account info?
  • When will my order arrive?
  • Will I receive points for purchases I made prior to creating my rewards account?
  • Where is my refund?
  • What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?
  • What countries do you ship to?
  • How much is shipping?
  • Does it cost anything to begin earning points?
  • How do I redeem my rewards points?
  • How do points convert to dollars?
  • What are the easy ways to earn points?
  • Will I be able to use my points/redeem rewards on the phone?
  • Is there a limit to how many points I can earn?
  • I’ve earned points with my last purchase, but now I want to return it. What will happen to my reward?
  • Do my points ever expire?
  • How is my rewards tier determined?
  • How do I know which Rewards tier I am currently a member of?
  • How do I know when I have reached a new tier?
  • Why didn’t I earn points on my purchase?
  • I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
  • I signed up for the Birthday Bonus but I didn’t receive it?
  • How is my free shipping applied at checkout?

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Rewards Club

What is the NatureCity Rewards Club?

It is a points rewards program. The NatureCity Rewards Club is our way of thanking valuable clients like you for choosing us for your supplement needs. The program is free to join and easy to use. Shop, earn points, and get rewarded!

How do I sign up for the NatureCity Rewards Club?

Joining our free rewards program is easy! If you haven’t already, simply create an account by going to our login page and enter your name, email, and password. You earn 25 points just by creating an account. Once you’re an NatureCity rewards member, you’ll have full access to all the exciting ways we offer to earn points. Each time you come back just make sure that you’re logged in with the same account/email to track your progress, redeem points, and much more.  Plus, you can always call us at 800-593-2563 and we can get you enrolled.

How does the NatureCity Rewards Club program work?

NatureCity Rewards members enjoy exclusive benefits and unlock access to free products and discounts! Based on your annual spend, you will fall into one of three tiers.  You can receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.

You can redeem points in increments of $5, $10, $15, $20 or $25 on future purchases or redeem your points towards select products – just log into your account when checking out to have access to your Reward Points.  Points expire after 12 months of inactivity (earning or redeeming points), so make sure to spend your points and try something new!

You can view the full list of benefits on our rewards page.

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All clients with an active account were automatically enrolled in our rewards program. If you have had more than one client account with us, please note that only one rewards account was created per person.

Where can I find all my rewards account info?

The rewards page is your roadmap to all your points and benefits. You can access all your info by visiting our rewards page. 

Will I receive points for purchases I made prior to creating my rewards account?

You will only receive points for purchase made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact customer service by emailing us at customerservice@naturecity.com or call us at 800-593-2563 and our team will be happy to assist you with merging your accounts.

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.  Make sure to visit the rewards page to get started.

How do I redeem my rewards points?

You can redeem your Rewards points in 4 different ways:

  1. Rewards points can be redeemed during the checkout process. Before checking out, make sure you are logged into your account.  Once you get to the checkout screen select the desired points reward from the dropdown to get your savings.
  2. In your account (you must be logged in) click “Redeem” beneath the reward you’d like to exchange points for, and then paste the coupon code into the discount box at checkout.
  3. You can also redeem rewards points for free products on the rewards page (you must be logged in to your account).
  4. Not online? You can call us to redeem your points at 800-593-2563.

Please note: Rewards points can only be redeemed in the quantities allowed on eligible items. If the amount of points redeemed is greater than your order total, you will lose the difference in points.

How do points convert to dollars?

Each 100 points equals $5, and rewards are in increments of $5. The rewards are $5, $10, $15, $20, and $25. Each tier in the program has a different point multiplier, but 100 points will always equal $5. For example, as a Silver Tier member, you will 1 point for every dollar you spend. So, if you spend $150 you’ll earn 150 points.

When you move up a tier you become a Gold tier member. You will be earning points 1.5x as fast, ex. Spend $150 and earn 225 points. If you move up to the Platinum tier you will be earning points 2x as fast. So if you spend $150 you will earn 300 points.

What are the easy ways to earn points?

Each member gets a reward just for joining our rewards program. Aside from earning points through purchase, you can add your birthday to your account to earn points, or like us on Facebook & Instagram to name a few. Access all the ways to earn points on the rewards page.

Will I be able to use my points/redeem rewards on the phone?

You will be eligible to earn or apply reward points toward your offline (ie. Phone) orders if you have an active online account. Any of our wonderful customer service specialists will be able to help you out.

Is there a limit to how many points I can earn?

No! That’s the best part about being rewards member! You will always have an opportunity to earn more points by shopping with us and engaging with our brand.

I’ve earned points with my last purchase, but now I want to return it. What will happen to my reward?

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

Do my points ever expire?

Points and rewards and your tier will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

If we ever decide to end the rewards program, your points and benefits will expire with the program. We also reserve the right to terminate any person’s rewards membership if we believe you are violating our terms and conditions, reselling products, exploiting the program, making excessive returns, engaged in fraud, abuse of privileges or inappropriate behavior that seeks to manipulate the rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt-out of the rewards program, you will lose any unused rewards as well as all points that have not been redeemed.

How is my rewards tier determined?

The higher your tier, the more benefits you’ll unlock! The NatureCity Rewards Club has 3 different tiers. Silver, Gold and Platinum. When you sign up, you’ll automatically start as a part of the Silver tier. You’ll be able to level up to the next tier when you spend and earn a certain point threshold: Silver ($1), Gold ($500 - $999) Platinum ($1,000). With each tier, you’ll also unlock new benefits and redemption opportunities, plus exclusive discounts and opportunities! Your tier status term is based on a rolling year (12 month period once you reach a tier status).

How do I know which Rewards tier I am currently a member of?

When you are signed into your online account, your account page will list all of the rewards tiers. Your current tier and benefits will be highlighted with a box around it.

How do I know when I have reached a new tier?

When your total points cross a tier threshold you will receive an email welcoming you into the new tier. Plus, you can get bonus points for entering the new tier. 50 points upon entry to the Gold tier and 75 points upon entry to the Platinum tier.

Why didn’t I earn points on my purchase?

Double check you were signed into your account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at customerservice@naturecity.com or call us at 800-593-2563 to help apply points to your account. You also won’t receive points if you return your purchase, or your purchase is canceled for any reason. Please note that all points you earn on a purchase you later return will be deducted from your point balance. 

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be … in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several ours to appear in your account. However, if you feel like you have earned points, but they are not showing up in your account you can also troubleshoot it with these tricks:

  1. Try to refresh your browser.
  2. Try to log out and then back into your account.
  3. Check your ‘Rewards history’ in your account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our team at 800-593-2563 and they will look into the issue for you.

I signed up for the Birthday Bonus but I didn’t receive it?

Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.

If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you sign up.

All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account anytime after it has passed in the current calendar year, rewards will not be added to your account until the day o f your birthday in the following year.

Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in our account, please contact customerservice@naturecity.com or call us at 800-593-2563 and we will be happy to assist you.

How is my free shipping applied at checkout?

As a Platinum member your free shipping will be automatically applied at checkout – just remember to make sure you’re signed in!

As a Silver and Gold member your free shipping will be automatically applied at checkout if your order total is $69 or more, and you are signed in.

Please note free shipping applies only to domestic shipping within the US.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.naturecity.com/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customerservice@naturecity.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

When will my order arrive?

Please allow 3-5 business days. Some zip codes may take longer. It may take longer than 3-5 business days if ordering by mail. Due to supply chain issues, mail carriers have been experiencing delays this year, so it may take longer.

What countries do you ship to?

Currently we do not accept online orders from outside the United States. However, we do accept orders that ship to APO and FPO addresses.

How much is shipping?

   Shipping Method
   Cost
   USA & US Territories    $6.95
   NatureCity® Club Members    FREE Domestic Shipping

Returns

How do I return an item?

Every purchase from NatureCity is backed by our 100% Satisfaction Guarantee. If you are not 100% convinced that using the NatureCity product has made your life better, simply return your most recent order anytime within 365 days from your date of purchase for a full refund of your purchase price. It's that easy.

To return a product, first call us at 1-800-593-2563 to receive a Return Merchandise Authorization number (RMA). Please write the RMA number on the outside of the returned package.

Where is my refund?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@naturecity.com.

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